Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 14 September 2026
At PawNow, we aim to provide fast and convenient local delivery for your pet-care essentials.
1. DELIVERY AREA
PawNow currently provides delivery within selected serviceable areas in and around Yamuna Vihar, Delhi.
Delivery availability is determined by the delivery address entered at checkout. Orders outside our serviceable area may not be accepted.
2. MINIMUM ORDER VALUE
The minimum order value for delivery is ₹399.
Orders below ₹399 cannot be placed for delivery through our website.
3. DELIVERY CHARGES
Our delivery charges are:
• Orders from ₹399 to ₹798: ₹60 delivery charge.
• Orders of ₹799 or above: Free delivery.
The applicable delivery charge will be displayed at checkout before payment.
4. DELIVERY TIME
Our standard estimated delivery time is approximately 45–90 minutes after successful order confirmation.
We aim to deliver as quickly as possible, but delivery times are estimates and may vary depending on:
• Product availability and order preparation time
• Traffic and road conditions
• Weather conditions
• Rider/delivery-partner availability
• High order volume
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control
A 45-minute delivery time is not guaranteed.
5. ORDER PROCESSING
Orders are processed after successful payment confirmation.
Where required, products may be sourced from our local fulfilment partners after an order is placed. Product availability is therefore subject to confirmation at the time of fulfilment.
If a product becomes unavailable after an order has been placed, PawNow may contact the customer regarding an alternative product or cancel the unavailable item/order and process the applicable refund.
6. DELIVERY ATTEMPTS
Customers must provide a complete and accurate delivery address and an active phone number.
The customer or an authorised person should be available to receive the order.
If the customer is unavailable, unreachable, provides an incorrect address, or otherwise prevents delivery, the delivery may be delayed or cancelled.
Additional delivery charges may apply if a new delivery attempt is requested, where applicable.
7. DELIVERY PARTNERS
PawNow may use its own delivery personnel or third-party delivery partners to fulfil orders.
The delivery partner may vary depending on availability and operational requirements.
8. ORDER TRACKING
Where tracking is available, PawNow may provide delivery updates through the website, SMS, WhatsApp, phone or other available communication methods.
9. DELAYS
Although we aim to deliver within the estimated delivery window, PawNow is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, traffic congestion, road closures, technical issues, payment-provider issues, product availability or delivery-partner availability.
10. DELIVERY ISSUES
If you receive the wrong product, a damaged product, or your order has a significant delivery issue, please contact PawNow as soon as possible using the contact details provided on our website.
Please keep the order packaging and, where applicable, photographs or videos of the issue until the matter is resolved.
11. CONTACT
For delivery-related questions or assistance with an order, please contact PawNow using the contact details provided on our website.
Thank you for choosing PawNow.